All Systems Operational
Stayntouch PMS
Operational
Stayntouch Guest Mobility
Operational
Stayntouch Guest Kiosk
Operational
Imports
Operational
Reports
Operational
Connect APIs
Operational
Interfaces
Operational
Guest Email Notifications
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Priority Database Maintenance for pms.eu.stayntouch.com: October 28, 2024
Oct 28, 2024 13:00-16:00 EDT
As part of our commitment to proactive system enhancements for maximum performance, we will be conducting scheduled database maintenance on Monday, October 28, 2024, from 6pm-9pm CEST (1pm-4pm EST) for customers using https://pms.eu.stayntouch.com. The upgrade is expected to take approximately 3 hours in the background, and Stayntouch PMS will be unavailable for approximately 30 minutes around 8pm CEST (3pm EST). During this service interruption, you will not be able to log into or access the PMS. The upgrade is scheduled during off-peak hours to minimize operational impact. In preparation for the approximately 30-minute downtime, we recommend printing the following reports to have them readily available for reference.
- Arrival Report (Select INCL RES. NOTES, INCL GUEST NOTES, and INCLUDE ACTIONS from the OPTION(S) field and run for the next two days)
- Action Manager Report
- Departure Report
- Guest Balance Report
- In-House Guests Report Credit Check Report (Select INCL RES. NOTES, INCL GUEST NOTES, and SHOW GUESTS from the OPTION(S) field)
- Print a Room Status Report from Housekeeping > Room Status
- Print a Detailed Availability Report from the Availability screen (Select the 14-day view)
The service disruption is expected to last around 30 minutes or less. Once resolved, you can log into the PMS and resume normal operations. We appreciate your patience as we work to improve the performance of our databases.
Posted on Oct 14, 2024 - 16:07 EDT
- Arrival Report (Select INCL RES. NOTES, INCL GUEST NOTES, and INCLUDE ACTIONS from the OPTION(S) field and run for the next two days)
- Action Manager Report
- Departure Report
- Guest Balance Report
- In-House Guests Report Credit Check Report (Select INCL RES. NOTES, INCL GUEST NOTES, and SHOW GUESTS from the OPTION(S) field)
- Print a Room Status Report from Housekeeping > Room Status
- Print a Detailed Availability Report from the Availability screen (Select the 14-day view)
The service disruption is expected to last around 30 minutes or less. Once resolved, you can log into the PMS and resume normal operations. We appreciate your patience as we work to improve the performance of our databases.
Posted on Oct 14, 2024 - 16:07 EDT
Priority Database Maintenance for pms.us.stayntouch.com: October 30, 2024
Oct 30, 2024 21:00 - Oct 31, 2024 00:00 EDT
As part of our commitment to proactive system enhancements for maximum performance, we will be conducting scheduled database maintenance on Wednesday, October 30, 2024, from 9pm-12am EST for customers using https://pms.us.stayntouch.com. The upgrade is expected to take approximately 3 hours in the background, and Stayntouch PMS will be unavailable for approximately 30 minutes around 11pm EST. During this service interruption, you will not be able to log into or access the PMS. The upgrade is scheduled during off-peak hours to minimize operational impact. In preparation for the approximately 30-minute downtime, we recommend printing the following reports to have them readily available for reference.
- Arrival Report (Select INCL RES. NOTES, INCL GUEST NOTES, and INCLUDE ACTIONS from the OPTION(S) field and run for the next two days)
- Action Manager Report
- Departure Report
- Guest Balance Report
- In-House Guests Report Credit Check Report (Select INCL RES. NOTES, INCL GUEST NOTES, and SHOW GUESTS from the OPTION(S) field)
- Print a Room Status Report from Housekeeping > Room Status
- Print a Detailed Availability Report from the Availability screen (Select the 14-day view)
The service disruption is expected to last around 30 minutes or less. Once resolved, you can log into the PMS and resume normal operations. We appreciate your patience as we work to improve the performance of our databases.
Posted on Oct 14, 2024 - 16:08 EDT
- Arrival Report (Select INCL RES. NOTES, INCL GUEST NOTES, and INCLUDE ACTIONS from the OPTION(S) field and run for the next two days)
- Action Manager Report
- Departure Report
- Guest Balance Report
- In-House Guests Report Credit Check Report (Select INCL RES. NOTES, INCL GUEST NOTES, and SHOW GUESTS from the OPTION(S) field)
- Print a Room Status Report from Housekeeping > Room Status
- Print a Detailed Availability Report from the Availability screen (Select the 14-day view)
The service disruption is expected to last around 30 minutes or less. Once resolved, you can log into the PMS and resume normal operations. We appreciate your patience as we work to improve the performance of our databases.
Posted on Oct 14, 2024 - 16:08 EDT
Priority Database Maintenance for pms.stayntouch.com: November 4, 2024
Nov 4, 2024 21:00 - Nov 5, 2024 00:00 EST
As part of our commitment to proactive system enhancements for maximum performance, we will be conducting scheduled database maintenance on Monday, November 4, 2024, from 9pm-12am EST for customers using https://pms.stayntouch.com. The upgrade is expected to take approximately 3 hours in the background, and Stayntouch PMS will be unavailable for approximately 30 minutes around 11pm EST (5am CEST, Tuesday 5th November). During this service interruption, you will not be able to log into or access the PMS. The upgrade is scheduled during off-peak hours to minimize operational impact. In preparation for the approximately 30-minute downtime, we recommend printing the following reports to have them readily available for reference.
- Arrival Report (Select INCL RES. NOTES, INCL GUEST NOTES, and INCLUDE ACTIONS from the OPTION(S) field and run for the next two days)
- Action Manager Report
- Departure Report
- Guest Balance Report
- In-House Guests Report Credit Check Report (Select INCL RES. NOTES, INCL GUEST NOTES, and SHOW GUESTS from the OPTION(S) field)
- Print a Room Status Report from Housekeeping > Room Status
- Print a Detailed Availability Report from the Availability screen (Select the 14-day view)
The service disruption is expected to last around 30 minutes or less. Once resolved, you can log into the PMS and resume normal operations. We appreciate your patience as we work to improve the performance of our databases.
Posted on Oct 14, 2024 - 16:09 EDT
- Arrival Report (Select INCL RES. NOTES, INCL GUEST NOTES, and INCLUDE ACTIONS from the OPTION(S) field and run for the next two days)
- Action Manager Report
- Departure Report
- Guest Balance Report
- In-House Guests Report Credit Check Report (Select INCL RES. NOTES, INCL GUEST NOTES, and SHOW GUESTS from the OPTION(S) field)
- Print a Room Status Report from Housekeeping > Room Status
- Print a Detailed Availability Report from the Availability screen (Select the 14-day view)
The service disruption is expected to last around 30 minutes or less. Once resolved, you can log into the PMS and resume normal operations. We appreciate your patience as we work to improve the performance of our databases.
Posted on Oct 14, 2024 - 16:09 EDT